Legal Notices

This website and its contents are owned and operated by Cyvica Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 305, 3rd Floor, Satguru Parinay, 5 PU3, Scheme No 54, AB Road, Indore, Madhya Pradesh 452010, India.

Company Registration

• Company Name: Cyvica Technologies Private Limited
• CIN: [Company Identification Number]
• GSTIN: [Goods and Services Tax Identification Number]
• PAN: [Permanent Account Number]
• Registration Date: [Date of Incorporation]

Legal Jurisdiction

These terms and conditions are governed by the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

Service Level Agreements

Our Service Level Agreements (SLAs) define the performance standards and commitments for our technology services.

Uptime Guarantees

• Cloud Infrastructure: 99.9% uptime guarantee
• Support Services: 24/7 availability
• Response Times: Critical issues - 1 hour, High priority - 4 hours
• Resolution Times: Based on severity levels as defined in SLA

Service Credits

In the event of service unavailability exceeding our SLA thresholds, eligible customers may receive service credits as outlined in their specific service agreement.

Liability and Disclaimers

Important information regarding our liability limitations and service disclaimers.

Limitation of Liability

• Our total liability is limited to the fees paid for services in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• Force majeure events are excluded from our liability
• Third-party service failures are not our responsibility

Service Disclaimers

• Services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Client is responsible for data backups and security
• Compliance with local laws is the client's responsibility

Indemnification

Clients agree to indemnify and hold harmless Cyvica Technologies from any claims arising from their use of our services or violation of these terms.

Intellectual Property Rights

Information regarding intellectual property ownership and usage rights.

Our Intellectual Property

• All proprietary technology and methodologies remain our property
• Client-specific configurations and customizations remain client property
• Work products are transferred to client upon full payment
• We retain rights to general knowledge and methodologies

Third-Party Rights

We respect third-party intellectual property rights and expect our clients to do the same. Any use of third-party software or services is subject to their respective license terms.

Trademarks

• CYVICA and CYVICA TECHNOLOGIES are our registered trademarks
• Microsoft, AWS, and other vendor names are their respective trademarks
• Unauthorized use of our trademarks is prohibited

Dispute Resolution

Process for resolving disputes and legal matters.

Resolution Process

1. Direct Negotiation: Parties will attempt to resolve disputes through direct communication
2. Mediation: If direct negotiation fails, parties may agree to mediation
3. Arbitration: Disputes may be resolved through binding arbitration
4. Court Proceedings: As a last resort, disputes may be resolved in court

Governing Law

All disputes are governed by the laws of India. Any legal proceedings must be conducted in Indore, Madhya Pradesh, India.

Legal Contact Information

For legal matters, disputes, or formal communications, please contact our legal department: