Introduction

Cyvica Technologies Private Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.

Our Commitment

We are committed to:

• Transparency in how we collect and use your data
• Protecting your personal information with industry-standard security measures
• Complying with applicable data protection laws including GDPR, CCPA, and Indian data protection regulations
• Giving you control over your personal information

Information We Collect

We collect different types of information to provide and improve our services:

Personal Information

Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

Business Information

• Company size, industry, technology stack, and business requirements
• Project specifications, service agreements, and communication records
• Support tickets, feedback, and survey responses

How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Provide, maintain, and improve our technology services
• Process transactions and manage your account
• Deliver customer support and technical assistance
• Customize services to meet your specific needs

Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Provide marketing communications (with your consent)
• Share important policy changes and security alerts

Business Operations

• Analyze usage patterns to improve our services
• Conduct research and development activities
• Ensure security and prevent fraud
• Comply with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interest: To improve our services and business operations
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect your safety and security

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and communication tools
• Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Multi-factor authentication and role-based access restrictions
• Network Security: Firewalls, intrusion detection, and regular security assessments
• Data Backup: Regular backups with encryption and secure storage

Organizational Measures

• Employee training on data protection and security best practices
• Regular security audits and penetration testing
• Incident response procedures and breach notification protocols
• Vendor security assessments and contractual obligations

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Right to Access: Request a copy of your personal information we hold
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Information: Know how we process your data and for what purposes

Control and Correction

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restriction: Limit how we process your personal information

Objection and Withdrawal

• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing
• Right to Opt-out: Unsubscribe from marketing communications

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Account Information: Retained for the duration of your account plus 3 years
• Service Data: Retained for the duration of service plus 7 years for legal compliance
• Marketing Data: Retained until you withdraw consent or opt-out
• Technical Data: Retained for up to 2 years for security and analytics purposes
• Legal Obligations: Some data may be retained longer to comply with legal requirements

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contractual clauses for transfers
• Certification Programs: Privacy Shield or equivalent certification frameworks
• Binding Corporate Rules: Internal data protection policies for multinational transfers

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification (for significant changes)
• Updating the "Last Updated" date at the top of this policy
• Providing notice through our services or website

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you may contact your local data protection authority or supervisory authority.